Playwright George Bernard Shaw once said, “The single biggest problem with communication is the illusion that it has taken place.” With this philosophy in mind, George would have made an excellent landlord. A good landlord knows how to communicate with a tenant, without any illusions.
By implementing an effective communication system at the beginning of your relationship, you should be able to carry on a positive tenant/landlord relationship throughout the term of the lease.
Start off with the right attitude. Keep it positive. Treating people the way you would like to be treated is not just a lesson we try and teach our children, but is something that can easily carry over to business.
Ask the right questions and really listen to the answers. Be a good listener and show that you care about your tenants’ needs with your actions. In turn, you can make the most challenging situation a bit easier and keep the lines open for future communication.
Establish roles. Clarify the role of the landlord and of the tenant. In rental housing, the most common areas where roles may not be as clear are with landscape care, utility transfers and maintenance. When defining roles, you can also set expectations.
Lay out the timeline. Along with establishing roles and goals, you need to communicate clear timelines for project commencement and completion. Knowing what to expect will curb the anxiety and reduce the number of inquiries.